Return Policy

RETURN POLICY

Welcome to Hello-fatima, we aim to provide an extensive range of high quality support center which is always at your service.

 30 DAY RETURNS 

If you have any reason or suggestion that you are not satisfied with the order, please contact our customer service at hellofatimaofficial@gmail.com.

within 30 days after receiving the product to request a return. Our customer service team will provide you with our return address. And all return shipping fees are at customers' own expense. Our customer service will always provide the best service for our customers.Return packages should be authorized. Any return request not authorized by the customer service will not be honored.
Note: Due to external factors such as equipment and screen brightness, the product image will be different from the actual product.

 

  GET A SOLUTION

 STEPS TO CONTACT US:

Please email us at hellofatimaofficial@gmail.com describing the issue in detail, including the return reason, along with your order number and sku product number. for defective, incorrect or not as described items, please send us a clear picture or video of the problem. please keep the picture below 2 mb.
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OUR SOLUTIONS:

1. Hello-fatima's responsibility
· If our company is responsible for the issue, we will allow a return to our warehouse for a refund and/or an exchange.
· Once we receive the item, we will offer compensation or resend for free a replacement at our expense.
2.Customer's responsibility
· If the customer has ordered an incorrect size, product or simply wants to exchange the item, we can also allow a return.
· The customer is responsible for the shipping fee for an exchange, and we will refund the original product cost upon receiving the returned item. all shipping fees are non-refundable.
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 NOTES ABOUT WARRANTY

Your order will be fully refunded if it is canceled within 24 hours of purchase.
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Please submit a help ticket from Contact Us if you decided to cancel the order. For the orders cancellation after 24 hours of purchase but before shipment, a 15% cancellation fee is applied.
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We will NOT accept an order cancellation request if the order has already been shipped.Please apply return after you received your package if you still decide to cancel the order.
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Please kindly note: if there is a discount on the order and a refund is required. The refund of the amount will be in a equal proportion.(Not original price.)
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 NOTES ABOUT WARRANTY


Our warranty does not apply to products listed under the following categories: swimwear, lingerie,, and clearance items, or any discounted items provided hello-fatima did not make a mistake. if hello-fatima made a mistake, we will always resolve the issue to your satisfaction.

All returned items must be in brand new condition, unused/unworn, unwashed, with all original tags and their original packaging intact.


 

 COMPENSATION TIME-FRAME


For returned items or items for exchange, we will need 3-6 business days upon receiving your item(s) to process the solution.
After this time, the refund time-frame is as below:
Paypal account refunds: Up to 48 hours
Credit card refunds: Between 7-14 business days
Wallet refunds: Up to 24 hours.

Please feel free to email us at

hellofatimaofficial@gmail.com anytime, Hello-fatima is at your service!

Be sure to contact our customer service before returning the goods, do not return the goods privately!

If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose. If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason. No restocking fee to be charged to the consumers for the return of a product.